Our Warranty
It is our duty to create travel luggage designed for a lifetime, using only the best materials to ensure you enjoy your suitcase for years to come with the highest quality.
Our travel luggage undergoes thorough testing to ensure it passes our extensive quality checks. We believe in our products and therefore give a lifetime warranty on our suitcases. Please find the conditions outlined below:
NORTVI provides a lifetime guarantee on its suitcases against material and/or manufacturing defects that may affect normal use. Please register within 30 days of your purchase to activate your lifetime suitcase warranty. You can register by filling out the form using the following link. If you don’t register within 30 days, a two-year warranty period will apply. The registered warranty is provided exclusively to the registered owner and starts on the purchase date.
NORTVI offers a two (2) year guarantee on all its bags against material and/or manufacturing defects that may affect normal use.
The guarantee is not applicable in the following cases:
(a) If it concerns wear and tear and scratches as a result of normal use.
(b) If changes have been made to the product, including repairs not performed by NORTVI.
(c) If the original proof of purchase cannot be provided, has been changed or made illegible.
(d) If the defect or damage is the result of inappropriate or ill-considered use.
(e) If the defect or damage is the result of external causes or caused by a third party such as an airline or a transport service. Damage caused by such a third party has to be reported directly to the relevant party, who in most cases will be insured against such damages.
(f) If the defect or damage is the result of intentional mistreatment, gross negligence or careless use and maintenance.
Should you wish to make use of your warranty and we deem it valid, we will do our utmost to repair your product. If it’s not possible to repair your product, we can provide you with a replacement item, subject to availability.
If an event covered by this warranty occurs, NORTVI will aim to repair or replace your product within 30 days from receipt.
The warranty shall continue to apply to the repaired or replaced product, the original warranty period is not extended however.
If there is anything you would like to see improved, or if we can assist you with any special requests or concerns, please reach out to our customer service team, who are always here to help.
Our customer service is available Monday to Friday from 10:00 to 17:00 at +31 85 8085 077 or by email at [email protected]. We will do our best to solve any issue as soon as possible to make sure you stay satisfied with our products at all times.