{"id":259318,"date":"2023-04-26T15:38:07","date_gmt":"2023-04-26T13:38:07","guid":{"rendered":"https:\/\/nortvi-prod.wdc.app\/faq-2\/"},"modified":"2026-03-20T10:12:58","modified_gmt":"2026-03-20T09:12:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/nortvi.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n<div class=\"wp-block-columns reverse-mobile is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:93px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-regular-font-size\" id=\"h-contact\">Contact:<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-small-font-size\">Veuillez noter que si vous contactez notre service client, vous recevrez une r\u00e9ponse dans un d\u00e9lai d&#8217;un jour (\u00e0 l&#8217;exception du samedi et du dimanche). Si vous ne recevez pas de r\u00e9ponse dans ce d\u00e9lai, assurez-vous d&#8217;avoir contact\u00e9 la bonne adresse e-mail, ou envoyez-nous un message sur WhatsApp pour v\u00e9rifier si le message a \u00e9t\u00e9 livr\u00e9. Nous sommes heureux de vous aider.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Whatsapp<\/strong>: Cliquez&nbsp;<a href=\"https:\/\/api.whatsapp.com\/send?phone=%2B15557679020\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">ici<\/span><\/a><br>Du lundi au vendredi, de 10h \u00e0 16h<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>E-mail<\/strong>:&nbsp;<a href=\"mailto:contact@nortvi.com\">contact@nortvi.com<\/a><\/p>\n\n\n\n<p class=\"has-small-font-size\">T\u00e9l\u00e9phone : +31&nbsp;85 799 0600<br>Du lundi au vendredi, de 10h \u00e0 16h<\/p>\n\n\n\n<p><sub>Adresse de bureau :<\/sub><\/p>\n\n\n\n<p class=\"has-small-font-size\">Singel 370<br>1016 AH Amsterdam<br>Les Pays-Bas<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact: Veuillez noter que si vous contactez notre service client, vous recevrez une r\u00e9ponse dans un d\u00e9lai d&#8217;un jour (\u00e0 l&#8217;exception du samedi et du dimanche). Si vous ne recevez pas de r\u00e9ponse dans ce d\u00e9lai, assurez-vous d&#8217;avoir contact\u00e9 la bonne adresse e-mail, ou envoyez-nous un message sur WhatsApp pour v\u00e9rifier si le message a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-259318","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses<\/title>\n<meta name=\"description\" content=\"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nortvi.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nortvi.com\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"NORTVI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-20T09:12:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/faq\\\/\",\"url\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/faq\\\/\",\"name\":\"FAQ | Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#website\"},\"datePublished\":\"2023-04-26T13:38:07+00:00\",\"dateModified\":\"2026-03-20T09:12:58+00:00\",\"description\":\"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/nortvi.com\\\/fr\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/\",\"name\":\"NORTVI\",\"description\":\"Sustainable travel gear\",\"publisher\":{\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#organization\",\"name\":\"NORTVI\",\"url\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/nortvi.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/cropped-logo-footer.png\",\"contentUrl\":\"https:\\\/\\\/nortvi.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/cropped-logo-footer.png\",\"width\":300,\"height\":46,\"caption\":\"NORTVI\"},\"image\":{\"@id\":\"https:\\\/\\\/nortvi.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/nortvi\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ | Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses","description":"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nortvi.com\/fr\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQ","og_description":"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.","og_url":"https:\/\/nortvi.com\/fr\/faq\/","og_site_name":"NORTVI","article_modified_time":"2026-03-20T09:12:58+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/nortvi.com\/fr\/faq\/","url":"https:\/\/nortvi.com\/fr\/faq\/","name":"FAQ | Questions fr\u00e9quemment pos\u00e9es et r\u00e9ponses","isPartOf":{"@id":"https:\/\/nortvi.com\/fr\/#website"},"datePublished":"2023-04-26T13:38:07+00:00","dateModified":"2026-03-20T09:12:58+00:00","description":"Avez-vous des questions sur nos produits ou services ? Consultez les questions fr\u00e9quentes de NORTVI pour obtenir des r\u00e9ponses \u00e0 toutes vos questions.","breadcrumb":{"@id":"https:\/\/nortvi.com\/fr\/faq\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nortvi.com\/fr\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/nortvi.com\/fr\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/nortvi.com\/fr\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/nortvi.com\/fr\/#website","url":"https:\/\/nortvi.com\/fr\/","name":"NORTVI","description":"Sustainable travel gear","publisher":{"@id":"https:\/\/nortvi.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nortvi.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/nortvi.com\/fr\/#organization","name":"NORTVI","url":"https:\/\/nortvi.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/nortvi.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/nortvi.com\/wp-content\/uploads\/2023\/09\/cropped-logo-footer.png","contentUrl":"https:\/\/nortvi.com\/wp-content\/uploads\/2023\/09\/cropped-logo-footer.png","width":300,"height":46,"caption":"NORTVI"},"image":{"@id":"https:\/\/nortvi.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/nortvi\/"]}]}},"_links":{"self":[{"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/pages\/259318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/comments?post=259318"}],"version-history":[{"count":0,"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/pages\/259318\/revisions"}],"wp:attachment":[{"href":"https:\/\/nortvi.com\/fr\/wp-json\/wp\/v2\/media?parent=259318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}